Frequently Asked Questions
Which duct cleaning method do you use?
We use the "source removal" method, which is the preferred method set by the National Air Duct Cleaners Association. We use large external gas powered, industry specific equipment. During the cleaning process the entire HVAC system is put under negative pressure, to prevent the spread of contaminates. Specifically designed agitation devices are used to loosen contaminates within the HVAC system.
How often should I have my ducts cleaned?
The National Air Duct Cleaners Association recommends having your air ducts cleaned every three to five years. However, each home and HVAC system is unique. Your system could benefit from more frequent cleanings if you have allergies, pets, recently completed a home renovation or remodeling project, or if you smoke cigars or cigarettes.
Do I need to be home for a cleaning?
We prefer that you are present when we arrive at your home or building so that you may show us where your system is located and to answer any additional questions you may have for us. Once the cleaning process has started, it is fine to leave if you prefer.
How long does a cleaning take?
Each home is different. Varying in size, number of systems, ductwork style, material of the ductwork and the amount of contaminants and debris in the duct work. A service can range from 2 to 5 hours. Call us at 708-303-VACS (8227) and we will be able to give you an estimate.
Which seasons do you clean ducts in?
Veteran Air Cleaning Services is a year around company and cleans during all seasons; Spring, Summer, Fall and Winter. Just be aware that for a period of time your system will be shut off while the cleaning process is being completed.
What forms of payment are accepted?
We accept Check, Cash and the following credit cards: Visa, MasterCard, Discover Card, and American Express
Do you have insurance?
Yes. We Maintain $1,000,000 in general liability insurance which is double the amount set by The National Air Duct Cleaners Association.
Do you have a guarantee?
We take great pride in the work that we do. Our company holds ourselves to a high level of integrity and professionalism and follow a strict Code of Ethics set forth by the National Air Duct Cleaners Association. All of our workmanship is 100% guaranteed!
Do you offer discounts?
YES. We offer discounts for Seniors, Police Officers, Firefighters and for military personal and veterans of the Armed Forces of the United States.